Cannot open download in text

General
#1

Hello Teracube people. Chris here. Cannot open a download when someone texts me. What am I missing. Thanks

#2

Do you get an error? What happens? Is it possible you don’t have an application for the media type downloaded?

#3

No error. When someone texts me and include a download, it asked me to tap. Bit nothing happens. I guess since the phone does not come with bloatware, I need to download something. Any suggestions?

#4

You are not required to download another app since Teracube comes installed with Google Message which is the default SMS text app.

As for the download I have seen that happened before but only when I was roaming in a different country. Would you mind to try shutdown the phone and then restart it to see if the download works?

Also which carrier are you using?

#5

I restarted and still nothing. I use Chatr from Toronto Canada

#6

Is the download not working for text, attachment ,or everything?

#7

Text. I am able to open attachments in email

#8

Sorry, I wasn’t clear in what I was asking. I meant to say attachment in text, as in pictures, videos, documents, etc.

Also, would you mind to checking your the settings in Messages (the 3 dots on the top right in the app, then select settings):

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#9

Sorry. Having trouble finding the page you want me to go to for messages settings

#10

No worries, here is where you need to go:

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#11

Ok. That was already done by default. Still can’t open what people are sending me. Cannot open download

#12

Also. Cannot send gif’s to anyone but my wife, another Teracube user. Any other help would be nice. Anyone?

#13

She is the same cell carrier as I am. Another person I know with a Teracube but another cell carrier does not receive these items.??

#14

My suggestion is give your carrier support a call and see if it is something that they need to fix at their end.

#15

Thanks for your time. I shall continue my research.

#16

I’ll continue the research on my end, and will report back if I find anything.

#18

Thanks Anthony. The phones are great besides this minor detail.

#19

Actually, would you mind to check your APN settings?

Here are the steps to get to the APN settings (screenshot taken from my Teracube so yours may look slightly different):

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If there is no specific setting installed/configured for your carrier on your phone, please add a new entry as follow (you can see my APN settings are default to T-mobile):

It should be something as follow (obtained from talkr website):

However, if the one above doesn’t work, give this one a shot (obtained from another website):

  • Name : Chatr Mobile
  • APN : chatrweb.apn
  • Proxy : not set
  • Port : not set
  • Username : not set
  • Password : not set
  • Server : not set
  • MMSC : http://mms.chatrwireless.com
  • MMS Proxy : 205.151.11.11
  • MMS Port : 8080
  • MCC : 302
  • MNC : 720 or keep default
  • Authentication Type : not set
  • APN type : default,supl,mms
  • APN protocol: Ipv4
  • Enable/disable APN: APN Enabled
  • Bearer: Unspecified
  • MVNO type : not set
  • MVNO Value : not set
1 Like
#20

Thanks. Sorry for the tech support. Was not aware this tech stuff needed to be set up. My bad
Phone works now

3 Likes
#21

As long as your phone is now working with text messaging, we are happy :smiley:

2 Likes