Screen unlock by fingerprint unavailable

I just received my phone and was trying to set up the fingerprint option to unlock the phone. I was able to add my fingerprints, but it does not give me the option to use it for screen unlock in security settings. Any advice?

Hi there - sorry for the late reply. Please do the following:

  1. Check if you have the latest software version by going to Settings > System > About > Wireless update.

  2. Perform a cache reset.

  3. If that does not fix the issue, then perform a backup and factory reset.

Thank you Sharad!

With Kindness,

Casey R Brown